“We are what we repeatedly do. Excellence, then, is not an act but a habit.” – Aristotle It is true, I believe, that champions do what others talk about doing. Lance Armstrong has removed himself from the staple of role models, but his use of steroids doesn’t change the fact that he also train...

  I’ve noticed that in coaching, when I explain something clearly, people often nod. They understand it. Intellectually, at least. And then… not much changes. But when I tell a story, something different happens. They lean in a little. They relax. They stop trying to figure out what the “right a...